Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), governing your access to and use of the website cafe-papaginos.top (the "Website") and all related services, features, content, and functionality offered by Papa Ginos (collectively, the "Services").

By accessing or using our Website or Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are a minor, you have obtained verifiable parental or legal guardian consent to use our Services;
• You have the legal capacity and authority to enter into this Agreement;
• You have read, understood, and agree to be bound by these Terms in their entirety;
• Your use of the Services complies with all applicable federal, state, and local laws and regulations of the United States.

If you are using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

Your continued use of the Website or Services following any updates or modifications to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes.

2. Description of Services

Papa Ginos is a food service business operating in the United States, offering customers a range of food and beverage products, dining experiences, and related services. Through our Website and associated platforms, we provide the following services:

2.1 Online Ordering and Delivery

Customers may browse our menu, place orders for food and beverages, and arrange for pickup or delivery through our Website or affiliated third-party delivery platforms. Online ordering is subject to product availability, geographic service area limitations, and applicable pricing at the time of order placement.

2.2 Menu and Product Information

Our Website provides information about our food and beverage offerings, including descriptions, ingredients, allergen information, and pricing. While we make every effort to ensure the accuracy of this information, we cannot guarantee that all content is free from errors or that product availability is always current.

2.3 Loyalty and Promotional Programs

From time to time, Papa Ginos may offer loyalty programs, promotional discounts, coupons, or special offers. Participation in such programs is governed by these Terms as well as any additional terms and conditions specific to the individual promotion.

2.4 Customer Account Services

We may offer users the ability to create an account on our Website to manage orders, track delivery status, save payment information, and access personalized promotions. You are solely responsible for maintaining the confidentiality of your account credentials.

2.5 Catering and Special Events

Papa Ginos may offer catering services for private events, corporate gatherings, and special occasions. Catering orders are subject to separate pricing, minimum order requirements, and scheduling availability. Please contact us directly for catering inquiries.

We reserve the right to modify, suspend, discontinue, or expand our Services at any time without prior notice. Papa Ginos shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

3. User Obligations and Prohibited Activities

As a condition of using our Services, you agree to use the Website and all related features lawfully, responsibly, and in accordance with these Terms. You are solely responsible for all activities conducted through your account or in connection with your use of the Services.

3.1 User Obligations

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain and promptly update your account information to ensure it remains accurate;
• Protect the confidentiality of your account login credentials and notify us immediately of any unauthorized access;
• Use the Website and Services only for lawful purposes permitted under applicable United States federal and state laws;
• Comply with all applicable local health, food safety, and consumer protection regulations;
• Honor all payment obligations arising from your use of our Services.

3.2 Prohibited Activities

You agree that you will NOT:

• Use the Website or Services for any fraudulent, deceptive, or misleading purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any part of our Website, servers, databases, or connected networks;
• Use automated tools, bots, scrapers, or similar technologies to access, collect, or copy any content from our Website without express written permission;
• Upload, transmit, or distribute any malware, viruses, or other harmful code through our Website;
• Interfere with or disrupt the integrity, performance, or security of our Website or servers;
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure;
• Attempt to reverse-engineer, decompile, or otherwise extract the source code of any software underlying our Website;
• Use our Services to violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights;
• Resell, sublicense, or otherwise commercially exploit our Services without express written authorization from Papa Ginos;
• Engage in any conduct that violates applicable United States federal laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Electronic Communications Privacy Act, or the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

Violation of any of the above prohibited activities may result in immediate termination of your account, denial of access to our Services, and may subject you to civil or criminal liability under applicable law.

4. Intellectual Property Rights

4.1 Ownership of Content

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, menu designs, video content, audio clips, software, and the overall compilation and arrangement of such content (collectively, "Content"), is the exclusive property of Papa Ginos or its licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and applicable trademark law under the Lanham Act (15 U.S.C. § 1051 et seq.).

4.2 Trademarks

The name "Papa Ginos," our logo, and all associated brand identifiers are trademarks or service marks of Papa Ginos. Nothing in these Terms shall be construed as granting you any right or license to use our trademarks, trade names, service marks, or logos without our express prior written consent. Unauthorized use of our trademarks is strictly prohibited and may constitute trademark infringement under applicable law.

4.3 Limited License to Users

Subject to your full compliance with these Terms, Papa Ginos grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from our Content;
• Use our Content for any commercial purpose without prior written authorization;
• Remove or alter any copyright, trademark, or other proprietary notices from our Content.

4.4 User-Submitted Content

If you submit, post, or share any content on our Website (such as reviews, comments, or feedback), you grant Papa Ginos a worldwide, royalty-free, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, and display such content for any purpose, without any obligation to compensate you. You represent and warrant that any content you submit does not infringe upon the rights of any third party.

5. Payment Terms

5.1 Pricing and Payment

All prices for food, beverages, and related products displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes will be calculated and added to your order total at checkout in accordance with federal, state, and local tax laws.

5.2 Accepted Payment Methods

Papa Ginos accepts major credit cards, debit cards, and other payment methods as displayed on our Website at the time of your order. By providing payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the applicable amount to your account.

5.3 Order Confirmation

An order is not confirmed until you receive an order confirmation from Papa Ginos. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

5.4 Refunds and Cancellations

Refund and cancellation policies are subject to the nature of the order and applicable circumstances. Food orders that have already been prepared may not be eligible for cancellation or refund. If you have a concern about an order, please contact us as soon as possible at [email protected]. We will review all refund requests in good faith and in accordance with applicable consumer protection laws, including relevant Federal Trade Commission (FTC) guidelines.

5.5 Promotional Codes and Discounts

Promotional codes and discount offers are subject to their own specific terms and conditions, including expiration dates, minimum order requirements, and product restrictions. Only one promotional code may be applied per order unless otherwise stated. Promotional codes have no cash value and cannot be transferred or combined.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PAPA GINOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD OR BEVERAGE PRODUCTS, BEYOND WHAT IS REQUIRED BY APPLICABLE UNITED STATES FOOD SAFETY REGULATIONS.

Some states do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such states, our liability is limited to the greatest extent permitted by law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAPA GINOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;
• CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH OUR SERVICES.

IN ALL CASES, OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PAPA GINOS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF PAPA GINOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT FULLY APPLY TO YOU.

8. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its officers, directors, shareholders, employees, agents, contractors, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, actions, proceedings, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any content you submit, post, or transmit through our Website;
• Any fraudulent, negligent, or willful misconduct on your part.

Papa Ginos reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claim. You shall not settle any claim that affects Papa Ginos without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the state in which Papa Ginos is registered and operating, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the competent federal or state courts located in the United States, and you hereby consent to the personal jurisdiction and venue of such courts for such purposes.

To the extent applicable, these Terms are also governed by relevant federal laws, including but not limited to:

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us first to attempt to resolve any dispute informally. Please send a written description of your complaint or dispute to us at [email protected]. We will make good-faith efforts to resolve the issue within thirty (30) calendar days of receipt of your written notice.

10.2 Binding Arbitration

If informal resolution is unsuccessful, you and Papa Ginos agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services — including disputes about the validity, enforceability, or scope of this arbitration provision — shall be resolved by binding individual arbitration, rather than in court, except as set forth in Section 10.4 below.

Arbitration shall be administered by a recognized arbitration organization in the United States, such as the American Arbitration Association (AAA), under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, and the arbitration shall take place in the United States. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND PAPA GINOS AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable for any reason, then the arbitration provision shall not apply, and the dispute shall be resolved in court as provided in Section 9.

10.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Small claims court actions within the jurisdictional limits of the applicable small claims court are also excluded from the arbitration requirement.

11. Term and Termination

11.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services, or maintain an account with Papa Ginos.

11.2 Termination by You

You may terminate your account and discontinue use of our Services at any time by contacting us at [email protected] with a written request for account deletion. Termination does not relieve you of any outstanding payment obligations or liability for past conduct.

11.3 Termination by Papa Ginos

Papa Ginos reserves the right, in its sole discretion, to suspend or permanently terminate your access to the Website or Services at any time, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Non-payment of amounts owed to Papa Ginos;
• Conduct that we reasonably believe is harmful to us, our customers, or third parties;
• Requests by law enforcement or other government authorities;
• Cessation of our business operations.

11.4 Effect of Termination

Upon termination of your account or access, all licenses and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination — including Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 9 (Governing Law), 10 (Dispute Resolution), and this Section 11.4 — shall continue in full force and effect following termination.

12. Changes to Terms

Papa Ginos reserves the right to modify, amend, or update these Terms of Service at any time, at our sole discretion. We will notify you of material changes by posting the revised Terms on our Website with an updated "Last Updated" date, and where required by applicable law, by sending notice to the email address associated with your account.

It is your responsibility to review these Terms periodically. Your continued access to or use of the Website or Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Services immediately.

We will not apply changes to these Terms retroactively to disputes that arose prior to the effective date of the revised Terms, except where required by applicable law.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Papa Ginos. Such links are provided for your convenience only and do not constitute an endorsement or recommendation of the linked content. Papa Ginos has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly encourage you to review the terms and privacy policies of any third-party websites you visit through links on our Website. Your interactions with third-party sites or services are governed solely by their own terms and are at your own risk.

14. Food Allergen and Dietary Information

Papa Ginos makes every reasonable effort to provide accurate allergen and dietary information regarding our food and beverage products. However, due to the nature of food preparation environments, we cannot guarantee that our products are free from cross-contamination with common allergens such as gluten, nuts, dairy, eggs, soy, or other substances.

Nutritional information provided on our Website is approximate and may vary based on preparation methods, ingredient variations, and portion sizes. This information is provided for general reference purposes only and does not constitute medical or dietary advice.

15. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information, including your rights under applicable laws such as the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) for California residents. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Please visit our Website at cafe-papaginos.top to review our full Privacy Policy.

16. Accessibility

Papa Ginos is committed to making our Website accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing content on our Website, please contact us at [email protected] so we can assist you and address any accessibility barriers.

17. Force Majeure

Papa Ginos shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, civil unrest, war, terrorist attacks, labor disputes, power outages, internet disruptions, or any other event constituting force majeure.

In the event of a force majeure occurrence, we will make reasonable efforts to notify you and to resume normal operations as soon as reasonably practicable.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms.

The invalidity or unenforceability of any particular provision shall not affect the validity and enforceability of any other provisions of these Terms, which shall remain in full force and effect. The severed or modified provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent and economic effect of the severed provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or supplemental terms published by Papa Ginos on the Website, constitute the entire agreement between you and Papa Ginos with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein.

No waiver by Papa Ginos of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Papa Ginos to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without the prior written consent of Papa Ginos. Any attempted assignment in violation of this provision shall be null and void. Papa Ginos may freely assign or transfer these Terms, or any of its rights or obligations hereunder, without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

21. No Waiver

The failure of Papa Ginos to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision in the future. A waiver by Papa Ginos of any breach or default under these Terms shall not constitute a waiver of any subsequent breach or default and shall not affect the other terms of these Terms.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, wish to report a violation, or need to contact us for any other reason related to our Services, please reach out to us using the following contact details:

We will make every effort to respond to your inquiry within a reasonable timeframe, typically within five (5) to ten (10) business days. For urgent matters related to food safety or order emergencies, please contact us immediately via email at [email protected].